Frequently Asked Questions
Everything you need to know about bringing Big Joe comfort into your home.
What kind of filling is used in Big Joe products?
Most of our products are filled with high-quality, recyclable virgin polystyrene beans or our proprietary shredded foam blend, designed for maximum comfort and durability.
How do I clean my Big Joe furniture?
For most items, we recommend spot cleaning with a damp cloth and mild soap. Some models feature removable covers that are machine washable; please check the specific care tag on your product for details.
What is your shipping policy?
We offer standard shipping across the contiguous United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location.
Can I refill my bean bag if it goes flat?
Yes! It is natural for beans to compress over time with heavy use. We sell convenient refill packs so you can restore your Big Joe to its original fluffiness.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 30 days of delivery, provided it is in its original condition and packaging.
Are Big Joe products safe for children?
Absolutely. All Big Joe products are equipped with double-locking safety zippers to ensure that children cannot easily access the filling inside.